A former DoorDash driver, “Dasher Corey,” lost his job after rudely berating a customer for a $5 tip on a $20 order delivered in Texas. The incident, captured on a doorbell camera, quickly went viral on social media, leading DoorDash to take swift action against the driver.
The Incident
Customer Lacey Purciful ordered a $20 pizza from Pizza Hut through the popular food delivery app DoorDash. The driver, Corey, delivered the order to her home on June 30, where an unwarranted surprise awaited her upon receiving the pizza.
The Confrontation
As captured on Purciful’s doorbell camera, the rude encounter began when Corey criticized her for tipping only $5 on a $20 order, sarcastically commenting on her “nice house.” Despite the customer’s polite response, Corey resorted to foul language before leaving the scene.
Viral on TikTok
Purciful posted the video on TikTok, prompting outrage and sympathy from viewers. The disturbing video raked in thousands of views, forcing DoorDash to address the situation and investigate the driver’s unprofessional behavior.
DoorDash’s Response
The food delivery giant condemned the driver’s actions as unacceptable and promptly fired him. They then contacted Purciful, removing Corey from their platform, and apologized for the ordeal.
Compensation
DoorDash initially offered Purciful a $5 voucher to reimburse the tip, but after further complaints and escalation, they provided an additional $75 voucher as compensation following their investigation into the matter.
Customer Profile
Lacey Purciful is a military veteran who suffered a head-on collision with a drunk driver earlier this year. As she recovers, she has relied on DoorDash to assist her family with meals, leaving her vulnerable to such incidents.
Comparing Tips
To emphasize her generosity, Purciful shared another receipt from the same day, showing a $10 tip on a $17 bill for a different driver. The controversial driver, Corey, reportedly appeared to be in his late 20s and only had to travel six miles for the delivery.
Lesson Learned
While tipping is a personal choice and not mandated, delivery professionals should always exhibit polite and respectful behavior toward customers. DoorDash’s swift response to the incident serves as a reminder of the company’s commitment to customer satisfaction and maintaining a reputable brand.
Conclusion
In the gig economy, we will not tolerate mistreating customers, as demonstrated by the termination of “Dasher Corey.”Food delivery professionals should remember to respect their customers and practice professionalism, as businesses like DoorDash prioritize the safety and satisfaction of their clients above all else.
